Machining Center Charateristics Survey Results

The rankings of machine tool characteristics in the table below indicate the percentage of responses that classified that characteristic at "average importance," or higher.

Article From: 3/1/2001 Modern Machine Shop, ,

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The rankings of machine tool characteristics in the table below indicate the percentage of responses that classified that characteristic at "average importance," or higher.

The tabular data is taken from "The Machining Center Charaterisitcs Survey Results," conducted and published by Bull's Eye Marketing of Fond Du Lac, Wisconsin, an industrial market research company.

 

Characteristic % of Respondents Rating Above Average
Machine reliability 96.9
Performance of machinery 96.9
Cutting accuracy 93.6
Availability of replacement parts 91.9
resolves problems in a timely fashion 91.3
Factory service and support 89.7
Ease of operation 82.6
Capabilities of the CNC control 82.2
Local service and support availability 80.7
Ease of maintaining machine 79.6
Documentation provided with the machine 75.5
Cycle time (speed of operation) 73.5
Telephone support 72.7
Warranty items 70.5
Vendor training on machine 68.4
Thermal stability of machine 64.9
Price of replacement parts 59.9
Financial stability of vendor 57.7
Price of machine 56.9
Vendor installation of machine 55.2
Vendor is technological leader 55.1
Past experience with vendor 54.1
Application engineering assistance 48.3
Shop floor programming capabilities 46.8
Quality salespeople 45.7
Machine delivery leadtime 41.2
Provides turnkey solution 31.7
Remote diagnostics 26.4
Worldwide presence 18.8
Vendor offers trade-in policy 16.2
Vendor remanufactures old machines 11.9
Overall looks of machine 7.5
Vendor provides financing 6.1

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