Every customer has a pet peeve. And right up there with the best of them is the “Nobody Home Syndrome.
Every customer has a pet peeve. And right up there with the best of them is the “Nobody Home Syndrome.” NHS is arguably the pet-peeve-from-hell. It works like this:
Of all the business annoyances and vexations, NHS is the most despised. Why? Because it “disses” the customers. It makes customers feel disrespected, disappointed and displeased. These customers want to inquire about and/or buy a product, yet can’t make the first contact. They want to do business, but they get the business run-around. Insensitive acts committed by abrasive people hurt the bottom line of your company. Customers simply walk away before they get to the front door.
Rudeness starts at the top of an organization and slowly winds its way down the chain of command until the entire organization is permeated with ill-mannered people. It is really important to remember that discourteous, inconsiderate, insolent, insensitive, insulting, condescending people ride herd over your feelings ONLY if you let them! You don’t get respect until you expect it. You never have to take rudeness from anyone, even your boss, and even if you feel your job is on the line. You must respect yourself before you expect respect.
These are the strategies for dealing with NHS:
Mindless ineptitude keeps the customer waiting when the customer has a right to a speedy handling of inquiries. Keeping the customer on hold is not only rude but also a quick way to erode your customer base. Every direct contact with the customer is an opportunity to improve or destroy the relationship. And every expression of rudeness only diminishes the delicate relationship between supplier and purchaser.blog comments powered by Disqus