Mitsubishi Electric Automation Now Offers 24/7 Technical Support

The company says that the extended hours are expected to benefit second- and third-shift operations that encounter technical issues and breakdowns.

Mitsubishi Electric Automation Inc. (Vernon Hills, Illinois) has extended its service hours to provide customers with 24/7 technical support. These extended hours will be available through U.S. phone support for CNC machines and robots. The extended service hours are intended for emergencies that could result in costly downtime.

“Providing technical support beyond our normal operating hours allows us to respond quickly to unexpected breakdowns that occur during second- or third-shift operations, or even on weekends or holidays,” says Bryan Henderson, national service manager. “Our customers are under increasing competitive pressures to run their operations 24/7. We want to accommodate them during after-hours emergency situations, thus limiting the delays that can result from these unexpected breakdowns.”

Mr. Henderson says that these extended technical support hours could be especially useful to CNC machine tool customers in the automotive, aerospace, agriculture, energy, medical and heavy equipment markets.

More information on after-hours technical support from Mitsubishi Electric Automation, including associated fees, is available at us.mitsubishielectric.com.

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