Manufacturing News of Note: August 2017

Extended technical support hours, upcoming user group meetings, the start of a manufacturing student aid foundation, and other industry news.


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24/7 service

Mitsubishi Electric Automation now offers 24/7 technical support for its CNCs and robots.

Mitsubishi Electric Automation Inc. (Vernon Hills, Illinois) has extended its service hours to provide customers with 24/7 technical support. These extended hours will be available through U.S. phone support for CNC machines and robots. The extended service hours are intended for emergencies that could result in costly downtime.

“Providing technical support beyond our normal operating hours allows us to respond quickly to unexpected breakdowns that occur during second- or third-shift operations, or even on weekends or holidays,” says Bryan Henderson, national service manager. “Our customers are under increasing competitive pressures to run their operations 24/7. We want to accommodate them during after-hours emergency situations, thus limiting the delays that can result from these unexpected breakdowns.”

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