2/17/2016

Global Service App from Gleason

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A new multifunctional service app connects customers from around the world with company experts who can provide the assistance they need to keep their machine tools in top running condition.

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Gleason Corp. has unveiled its new Global Service App, providing customers around the world with a direct interface to the Gleason Global Services network. This innovative service may be downloaded for free via the Apple App Store (Apple iOS) or GooglePlay (Android). It is also available on the Gleason website. This new service app allows customers to:

  • Complete and submit service contact forms (including any photos) directly to Gleason field service personnel.
  • Access 24/7 service support contact information via push to dial/email functionality.
  • Browse the complete service product portfolio.
  • Obtain global sales and service contact information via push to dial/email functionality.
  • Learn about the latest Gleason service news and special offers.
  • Access the Gleason website and YouTube channel.

John Perrotti, president and CEO, says that “Gleason has the largest installed base of gear production equipment in the world, with machines in more than 60 countries. Our Global Services App is an initial step towards developing mobile tools to increase the velocity and effectiveness of its global technical support activities.”

Learn about Gleason’s power skiving process in Gear Production, a supplement to Modern Machine Shop magazine. 


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