Part Buyer Expectations: 2020 Survey Results

September 23, 2020

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As a job shop, you rely on your buyer relationships. You want more business, and new buyers are where you are going to find it. Keeping buyers satisfied is key to job shop success. Trends show that the buyer profile is changing, and their expectations also have evolved. Paperless Parts surveyed 350 Parts buyers, to understand their expectations, so that job shops are better equipped to meet them. Join Paperless Parts as they reveal the survey results and give you insight into what your buyers expect from you. They will discuss the profile of the buyers today and:

  • How/when/where buyers look for new manufacturing partners
  • What characteristics a buyer looks for in a job shop
  • What expectations buyers have of their supply chain partners
  • How to gauge price sensitivity and upsell where appropriate

Presenter:
Jason Ray
Co-Founder & CEO, Paperless Parts
Jason Ray is the Co-Founder and CEO of Paperless Parts, the platform for manufacturing that enables machine shops to streamline communications, quote faster and more accurately, improve customer experience, and grow their business. Jason found his passion for manufacturing while serving at the Pentagon in the United States Navy as a supply and logistics officer, where he led advanced manufacturing implementation. Seeing the negative impacts associated with ineffective sourcing of short-run production components, Jason was determined to solve this critical problem that plagues manufacturing. Jason has a B.A. from Trinity College and MBA from Babson College.