Secure Communication and Collaboration
Paperless Parts also serves to securely streamline communication throughout the quoting process with customers, your internal team and vendors in an ITAR compliant system. Customers upload files online through a Smart RFQ Form, and your estimating team then sees the RFQs in a quote management dashboard.
The Paperless Parts platform enables real time collaboration in a completely digital environment. See full size image.
Online file viewing and shop configurable manufacturability analysis means your team can quickly assess the fit of a potential job. If there are questions, anyone involved in the process can open a simple, secure chat to the team and provide traceable feedback to customers. Getting the right answers quickly keeps the process moving forward. Gone are the sporadic disruptive interruptions to engineers during production or that walk across the shop floor to have them review files and provide analog feedback that gets written on the side of a drawing.
Paperless Parts tracks the status of all RFQs and estimates in the system, which helps provide better customer service. That eliminates lost RFQs and angry customers who have been waiting days for you to respond.
By being able to see all your RFQs at once, you can be strategic about which jobs you should quote first or at all. You can see your actual win rate overall and by customer. On outstanding quotes, you can see what has been viewed, accepted, or rejected. Combined, these insights help you run your quoting process more efficiently.
Online Customer Interface
Meeting customer expectations often leads to more opportunity. With the Smart RFQ Form and digital quotes, your customers can now request a quote, review your response, accept that quote, even pay online. In addition to the significant reduction in staff time, this makes it easy for shop owners to track all RFQs at any time, from anywhere, and deliver a secure, professional, modern experience to every customer.
The system can display custom expedite options to the customer that provide options on lead time vs. price. See full size image.
Paperless Parts has modernized the quoting process. It provides the structure to improve your shop's ability to estimate faster with more confidence. It improves the quality and quantity of your quote response and enables your best people to spend more time improving production efficiency and less time estimating.
For more information please download the The Paperless Parts 2020 Part Buyer Expectations study or visit Paperlessparts.com.