• MMS Youtube
  • MMS Facebook
  • MMS Linkedin
  • MMS Twitter
7/17/2017

Mitsubishi Electric Automation Now Offers 24/7 Technical Support

Facebook Share Icon LinkedIn Share Icon Twitter Share Icon Share by EMail icon Print Icon

The company says that the extended hours are expected to benefit second- and third-shift operations that encounter technical issues and breakdowns.

Mitsubishi Electric Automation Inc. (Vernon Hills, Illinois) has extended its service hours to provide customers with 24/7 technical support. These extended hours will be available through U.S. phone support for CNC machines and robots. The extended service hours are intended for emergencies that could result in costly downtime.

“Providing technical support beyond our normal operating hours allows us to respond quickly to unexpected breakdowns that occur during second- or third-shift operations, or even on weekends or holidays,” says Bryan Henderson, national service manager. “Our customers are under increasing competitive pressures to run their operations 24/7. We want to accommodate them during after-hours emergency situations, thus limiting the delays that can result from these unexpected breakdowns.”

Mr. Henderson says that these extended technical support hours could be especially useful to CNC machine tool customers in the automotive, aerospace, agriculture, energy, medical and heavy equipment markets.

More information on after-hours technical support from Mitsubishi Electric Automation, including associated fees, is available at us.mitsubishielectric.com.

RELATED CONTENT

  • Key CNC Concept #1—The Fundamentals Of CNC

    Though the thrust of this presentation is to teach you CNC usage, it helps to understand why these sophisticated machines have become so popular. Here are but a few of the more important benefits offered by CNC equipment.

  • How to Improve Machining Center Accuracy

    Accuracy is not just inherent to the machine—it also depends on how the machine is used. Try these techniques to let a new or existing CNC machining center achieve its potential precision.

  • Key CNC Concept #8—The Modes Of Machine Operation

    This concept introduces the three basic modes of operation, presents examples of when they are used, explores more about the mode switch, and categorizes each position of the mode switch into one of the three basic modes.

Resources