ECI's Order Snapshot Automates Order Status Updates for Small, Medium-Size Businesses

ECI Software Solutions offers Order Snapshot to its M1 enterprise resource planning (ERP) users. The cloud-based web application enables M1 users to provide customers with detailed visual status information from the moment the order is entered into the system to after shipping. Developed in response to supply chain disruptions caused by the coronavirus pandemic, the system automates what is usually a manual task. Order Snapshot enables tracking of in-transit shipping status with a link. Customer updates can be set to trigger when an order is received, approved, in-process, completed and shipped. Users can design a template with their logo and custom messaging to send to customers when their order status changes.

The cloud infrastructure enables rapid updates and ensure every customer is on the latest version as soon as it is released. It also enables easy access to information from any device and any location, the company says. Administrative rights and customer data are automatically synced between the M1 hosted environment and the Amazon Web Services cloud environment.