Express is a comprehensive software solution for job shops and small manufacturers based on the software-as-a-service (SaaS) model. SaaS is a delivery model of software and related services where an application provider hosts and manages a software solution, licenses it on a subscription basis and enables users to access it via the Internet. Express is provided on a simple subscription basis so there are no large up-front costs for small shops. Instead, there is a minimal setup charge and then a monthly fee based on the number of users. Everything is included within the single monthly fee, such as software, hardware, support, training resources and on-going system maintenance. Express can be customized in ways such as modifying standard or creating custom Crystal reports; designing business and performance management dashboards; automating processes by creating rules that associate conditions and actions; and customizing interfaces by moving or hiding fields, changing labels or adding new fields.