What OEMs Expect and How Industry 4.0 Can Help Manufacturers Deliver

March 10, 2021

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OEM buyer expectations are changing with Industry 4.0 and manufacturers that are able to adapt will have a competitive advantage.

Companies like Proto Labs and Xometry are investing hundreds of millions of dollars to implement Industry 4.0 technology to improve the buyer experience. Most recently, Proto Labs acquired 3D Hubs for $280 million for the front-end buyer experience and customer base they have built. Investments like these are changing what buyers expect and demand from their manufacturing partners which can either be seen as a burden or an opportunity. While the term Industry 4.0 covers a wide array of digitization and modernization strategies, there are several concrete ways that job shops and contract manufacturers can efficiently adopt new technology to gain a competitive advantage over shops that are slow to modernize.

In this webinar, Paperless Parts will explain how OEM buyer expectations are changing and provide practical steps that you can take to meet those expectations with Industry 4.0 technologies in the front office.


  • The new role of buyers and their changing expectations
  • The Industry 4.0 must-dos versus the nice-to-haves
  • Cybersecurity requirements and why you should care
  • Ways to reduce risk by creating a digital thread from your front office to the shop floor


Jason Ray

Co-Founder and CEO, Paperless Parts

Jason Ray is the Co-Founder and CEO of Paperless Parts, the platform for manufacturing that enables machine shops to streamline communications, quote faster and more accurately, improve customer experience, and grow their business. Jason found his passion for manufacturing while serving at the Pentagon in the United States Navy as a supply and logistics officer, where he led advanced manufacturing implementation. Seeing the negative impacts associated with ineffective sourcing of short-run production companies, Jason was determined to solve this critical problem that plagues manufacturing. Jason has a B.A. from Trinity College and an MBA from Babson college.