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11/28/2016

Omax Launches Online Tool for e-Commerce, e-Learning

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The Digital Customer Dashboard is intended to streamline the customer service and parts-purchasing process.

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Omax Corp. (Kent, Washington) recently launched its new Digital Customer Dashboard, a customer-centric digital initiative enabling the company to strengthen its service and support as well as streamline the overall parts-purchasing experience. The dashboard features the company’s new Marketplace e-commerce interface to provide a personalized, comprehensive and convenient digital support experience.

The dashboard is said to enable easy access to part order status, service cases, manuals, e-learning materials and account management tools. After setting up their own personalized accounts, customers can also download and/or activate software. The dashboard also includes a channel customers can use to engage one-one-one with customer service about questions or concerns.

The Omax Marketplace enables customers to order parts for Omax and Maxiem abrasive waterjet machines, providing a quick and convenient way to reorder consumables, the company says. Users can also search for replacement parts by part name, number or category, check on the status of existing orders, and view their order history and account balances.

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