Benchmarking Becomes a Call to Action

 

After more than a decade of collecting and analyzing survey data from CNC machining businesses, we have a solid understanding of what separates “top shops” from others. Year after year, survey responses reveal that the most successful machine shops understand the value of their people, and they and invest accordingly. They boldly adopt new technology without losing sight of the importance shopfloor fundamentals and overall business strategy. However, generalized insights about how top-performing shops differ from their peers often leave individual survey participants — and just as importantly, our own researchers — with a critical question: So what?

Why would a producer of large, unwieldy parts want to compare setup times with nearly 300 other shops, few of which are likely to share that specialty? How does setup time (or any other metric) impact profit margins at aerospace shops compared to automotive shops, or at captive shops versus job shops or contract shops? Whatever the specifics, the most important question for a shop owner is not what makes any CNC machining business successful, but what makes a business that looks like my business successful?    

Lists of specific metrics identify areas in which the shop over- or underperformed compared to the rest of the group.

Context matters, and the ongoing evolution of the Top Shops program reflects our awareness of this. Changes in how we collect information reflect the maturation that comes with experience and a better understanding of how shops interpret questions. Changes in how we present information reflect our recognition that a tool for driving change is more valuable than a descriptive document. Perhaps most importantly, changes in our own organization reflect our focus on deepening analysis and answering questions about not only how a specific manufacturer compares to its peers, but how specifically it might improve.

By “we” I mean Gardner Business Media (GBM), publisher of Modern Machine Shop. More specifically, I mean Gardner Business Intelligence, a division of GBM dedicated to market intelligence that has benefited from significant investment in recent years. With new tools and new personnel, including survey experts, economists and Ph.D. data scientists, Gardner Intelligence is devoting more time and effort than ever to making Modern Machine Shop’s Top Shops program more valuable, more relevant and easier to leverage for individual participants. The following provides an overview of what has changed as well as what is yet to come in this team’s efforts to make benchmarking data actionable.

A Report or a Tool?

Prior to 2018, everyone received the same report comparing “top shops” (survey respondents ranking in the top 20% of Top Shops scores, which are calculated from an aggregate of secretly weighted metrics) to “other shops” (the other 80% of survey participants). Now, every report is customized. The focus is still top shops versus other shops, but now the information is formatted to reflect how each participant’s individual data compares to others that completed the survey.

In fact, a summary of this information is one of the first pages of survey analysis results. At the top of this page is the shop’s overall Top Shops ranking (this year’s program ranks 298 total participants). Then, lists of specific metrics — spindle utilization, labor turnover rate, order lead time and so forth — identify areas in which the shop over- or underperformed compared to the rest of the group.

After the performance summary is a section about how to read the rest of the report, but some might debate the necessity of this instruction. After all, the most immediately obvious shift from past years’ reports is a more visual format. Dot-plots and scatter plots like the ones above make the data easier to digest than previous reports, which listed aggregate responses for each survey question in tables of numbers consisting of three columns (top shops, other shops and all shops). Each graphic is accompanied by an explanation of why the metric in question is important. For example, gross sales per machine can reveal how well a shop uses its equipment, whereas gross sales per employee can reveal how well it prepares people for their jobs.

Other formatting changes are less obvious, but no less significant in changing the overall experience of Top Shops. For instance, wherever respondents are prompted to check off items in a list (for example, which materials they machine or which workholding devices they use), the aggregate responses are no longer listed alphabetically. Rather, the most popular responses are listed first. As always, the goal is to put data into context and make it actionable without any extra effort from participants.

More Than a New Look

Behind the scenes, new formatting is less about presentation than organizing the data in a way that makes it easier to find correlations and provide additional, more granular insight. One example is a custom breakout: essentially, a more focused report that compares specific metrics of specific subsets of survey participants. For example, a breakout might compare only shops located in Michigan, Illinois and Indiana.

Custom consulting services from the Gardner Intelligence team are another example of additional insight. A simple example is helping a shop prioritize the improvement opportunities identified in its custom report. Together, these two services provide means for shops to challenge gut assumptions or, in other cases, to back gut assumptions with real-world evidence.

A decade’s worth of cumulative data also facilitates drivers’ analysis, which examines relationships between variables. For example, which metrics (quote-to-book ratio, capacity utilization and so forth) have the most impact on the profit margins of shops reporting a high percentage of aerospace industry work? Gardner Intelligence presents these insights through regular web presentations as well as industry events and conferences.

Actionable Without Effort

What’s to come is even more exciting. Current methodologies may be new for Gardner, but they are only a bridge to more advanced capabilities that, as of the time of this writing, we are still working to implement. Eventually, we hope to automate our own processes to the extent that we can include the kinds of data views now provided by custom breakouts in every report.  

This will require evolving beyond the “top shops versus other shops” paradigm that has come to define the reports thus far. To be clear, that kind of information will still be a significant focus. However, individual reports will be individualized even further. No longer will all metrics be considered as potential strengths or weaknesses, nor will all participating shops be considered peers. Rather, the analysis will consider only what impacts the profitability of shops that look like the survey-taker’s. In fact, we’ll even be able to prioritize the more specific improvement opportunities identified in the new reports. For instance, one shop might be better served by focusing on spindle uptime before capacity utilization, but the order might be reversed for another.

As for what defines “shops that look like that shop,” we will divide survey responses into four quadrants: low-mix, high-volume shops (that is, manufacturers that machine a small variety of parts in large volumes); high-mix, high-volume shops (this describes some aerospace and medical manufacturers); low-mix, low-volume shops (such as prototyping businesses); and high-mix, low-volume shops (a segment that includes job shops). The decision to organize participants in this way is based on experience, with more than 10 years’ worth of survey data indicating that the metrics driving shop profitability differ markedly in each of these four categories.

It is important to remember that Top Shops is more than just a survey. It is also an event (which, given the pandemic, will look a little different this year). It is the Webinars on key insights that we had already been presenting regularly. It is also a community – a community of shops, of Honors Program winners, and of technology suppliers, distributors and more. It can even be a tool for broader economic development, as indicated by recent interest from various state governments in our data. Finally, Top Shops is articles like this one, which serve to educate the industry about what we are doing and, ideally, spur more North American CNC machining business to act.