Up! Service Network's Video Chat Feature Saves Time, Money
The Up! Service Network’s new video chat feature helps service providers give guidance on how to make repairs and provide diagnostics remotely.
The Up! Service Network has launched a video chat feature to its solution-based service network. Up! Video Chat expands communication between the service requester and the service provider, helping to save both time and cost, according to the company. This feature helps service providers to give guidance on how to make repairs and provide diagnostics remotely.
Video Chat can help refine the estimating process through the enhancement of a virtual visit. Users can show a service provider a problem in real-time on their phone or tablet as they review repair options. The video chat can easily switch from a horizontal to a vertical view, enabling the requester to get into the machine and move around to get the view the service provider needs. Service providers can also begin repair virtually, or develop more accurate estimates in terms of both cost and time.
The feature is available on desktop, tablet and mobile devices. It is compatible across platforms including Android, Apple and on desktops via the website.
For two shops in northern Indiana, using MTConnect for machine monitoring was just the start. Both shops are now ready to implement other promising applications.
A panel discussion at the recent Top Shops Conference focused on various points of view regarding the value of connecting machine tools to a network for monitoring performance and recording results. Because machine monitoring helps a shop make better decisions about manufacturing processes, it is a good example of data-driven manufacturing in action.
MTConnect agents and their corresponding device adapters are simply small computer programs that work together so that MTConnect can make shop equipment and networks more readily connectible. In a nutshell, adapters enable existing shopfloor devices “to speak MTConnect,” and agents enable MTConnect messages and data files to be transmitted across a network to MTConnect-compatible applications.