Index Announces Suite of Online Support Tools

Index Corp. has announced the upcoming launch of iXworld, an online portal with four distinct service areas under a single interface. With X4.0, iXplore, iXshop and iXservices functions, the portal offers fast, secure connectivity, production data, remote diagnostics and spare parts ordering from the machine. 

Scheduled for an official launch in early 2019, the portal will make its North American debut at IMTS 2018.

• iX4.0 enables remote and automated monitoring and reporting of machines that have been equipped with a Genubox, a dedicated piece of hardware that provides secure remote access via an encrypted online connection. Users can conduct usage analysis, set automatic notifications for specific conditions that occur, monitor machine data such as vibrations and temperature, and incorporate predictive maintenance to maximize machine uptime.
• iXplore provides easy and intuitive access to a variety of information, including technical information and training schedules. It also enables collaboration between customers and the company’s applications engineers, and its user group forums enable networking and discussion with peers.
• iXservices includes tools for identifying spare parts, tracking fault reports, calculating cycle times and receiving real-time support from the company’s engineers. It provides a comprehensive overview of the machine and its components to simplify problem solving when issues occur.
• iXshop replaces Infoshop for ordering spare parts and requesting services. It can also be configured to connect with a customer’s ERP, simplifying procurement and logistics management.